We stand behind the quality of our products and hope you’re happy with your purchase.

Items purchased from shop.dimlaj.com are not refundable on the basis of a customer's changing of mind.

If you request a refund and are granted one according to the cases below, Dimlaj will refund you in account store credit which can be reused for another purchase.

Cases where refunds are applicable:
- Damaged goods upon delivery.
- Delivered goods do not match the ordered items.
- If you cancel an order that you have placed BEFORE it is shipped, you will get a full refund. The refunded amount will be processed into your store credit.
- Your store credit has no expiry date and can be used anytime for a new order on our website.